Policies, Terms & Conditions

Return Policy

All prices on products, delivery charges and other services include value added tax (VAT). The delivery charge is added per order. For details concerning the charges for your specific country, please click here.
We will always inform you of the total price, including all taxes, VAT and other costs such as fees and possible delivery costs, before you place your order.
If you are residing outside EU and eligible for VAT refund on your purchase, we will refund the VAT on your purchase, provided that you submit to us (i) documentation that your place of residence is outside EU, (ii) a copy of your invoice complete with such stamps and confirmations from customs authorities in the exporting country as are required under the rules applicable at the time of your request for the refund, and (iii) any other documentation that may be required by the authorities in the country where you have made your purchase. The documentation should be submitted to Customer Care in the country where you have made your purchase. We may decline the VAT refund, if we assess that the documents you have provided do not meet applicable requirements.
The prices displayed on the Website are those that apply at the time of purchase. The prices may be subject to change without notice, but changes will not affect orders which we have accepted. We endeavour to avoid information errors, but please note that pricing errors, spelling errors and other errors or mistakes can occur from time to time. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.

Return Policy

All prices on products, delivery charges and other services include value added tax (VAT). The delivery charge is added per order. For details concerning the charges for your specific country, please click here.
We will always inform you of the total price, including all taxes, VAT and other costs such as fees and possible delivery costs, before you place your order.
If you are residing outside EU and eligible for VAT refund on your purchase, we will refund the VAT on your purchase, provided that you submit to us (i) documentation that your place of residence is outside EU, (ii) a copy of your invoice complete with such stamps and confirmations from customs authorities in the exporting country as are required under the rules applicable at the time of your request for the refund, and (iii) any other documentation that may be required by the authorities in the country where you have made your purchase. The documentation should be submitted to Customer Care in the country where you have made your purchase. We may decline the VAT refund, if we assess that the documents you have provided do not meet applicable requirements.
The prices displayed on the Website are those that apply at the time of purchase. The prices may be subject to change without notice, but changes will not affect orders which we have accepted. We endeavour to avoid information errors, but please note that pricing errors, spelling errors and other errors or mistakes can occur from time to time. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.