Frequently asked questions
We want you to be completely satisfied with your order. Therefore, we offer an easy exchange and return service which is free of charge within 14 days after you received your order.
In your order, you will find a pre-paid return label as well as a return form. Please fill out the return form choosing the reason you are returning your item/s and stick on the return label. Please be advised that only one return per order is pre-paid.
To exchange items from your order, please contact us via email or give us a call. We will then happily order a new size or a new color for you. Please return the item/s you initially ordered to us as soon as possible but no later than the day you receive your new goods.
If you would like to receive an altogether different item, please return your order and place a new one. To learn more about returns, please visit our Returns section.